Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
It was a wonderful walk, the B&B’s were all great and your organisation of it all and info provided was excellent.
All arrangements went without a hitch, taxis arrived on time, all B&B’s ready to help.
We had a super holiday, thank you. We loved the continuous walking holiday format, so you can expect to hear from us again – nice to be confident that you’d found us somewhere pleasant to stay as we reached the end of each day.
Second trip with you and found quality of accommodation good, also sensitive in relation to trail/evening meal and exceptional customer pack.
We loved the walk and thought the organisation of the trip was excellent. All the directions, arrangements, pick-ups, drop-offs etc were first class and we found all the hosts very helpful. In fact, we enjoyed it so much we plan to do another walk later in the year.
Excellent, very informative staff, customer focussed. Our confidence in your service increased day by day – an absolutely wonderful holiday. The B&B proprietors spoke of you very highly.
This holiday with lodging and luggage transfers was perfect for us – it was the highlight of our 2 week trip – the whole trip was great, but Hadrian’s Wall was a unique adventure for us. Thanks.
No idea what to expect but exceeded expectation. Amazed I could walk that far!
The Holiday Pack – brilliant, we know its really happening when the much anticipated pack arrives.
Would you use Mickledore again? Yes, your attention to detail, friendly service & reliability in all areas keeps us coming back!
Please tell everyone at Mickledore ‚thank you‘ for an incredible experience and vacation.
Would you use Mickledore again? Absolutely, this was one of our best vacations ever!