Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
I tried to book this holiday on my own, without the necessary knowledge. Using Mickledore meant one phone call and it was sorted! We were very happy with everything, thank you very much.
We are extremely pleased with the whole experience with Mickledore, from the planning and booking, to the hike itself. We have already started talking and looking for our next hike.
Everything ran smoothly. The level of accommodation was better than we were anticipating. Routes and maps were ’spot on‘ except for the odd occasion we sought outside help for directions! There was plenty of additional information too regarding amenities, transport, etc.
It was a difficult trip to plan from another country but you made it all easy. You chose the best lodgings and gave us great tips for finding good meals. The stopovers were carefully chosen to enhance enjoyment of the surroundings. The luggage transfers were completely reliable.
An excellent way for my son and I to celebrate milestone Birthdays – 75 & 50. So glad we did it. Thanks for the help.
Everything went smooth as silk. Attention to detail was excellent. I received exactly what I had been promised.
I felt we were very well informed abut our trip in advance and well supported en-route. The information we received in advance contributed hugely to our confidence in making the trip as we had not visited the area before. The company’s accessibility at all times is helpful and reassuring. Thank you everyone!
We thoroughly enjoyed our walk. We were fortunate to have very good weather too. All arrangements went smoothly. Thank you from a happy customer and my friends agree.
You book the greatest B&B’s, high quality standard, great information and contact provided. Looking forward to booking with you again. Thanks again for a great holiday!
Good guidance, excellent accommodation – easy to just get on with the walking.