Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Although clearly more expensive than DIY booking of B&B and route planning, the excellence of service made it much easier to concentrate on simply enjoying the walking.
Thank you for everything, this was a new experience for us and we’ll do it again!
Prompt and thorough responses, communication and guidance in regards to Storm Callum and the beautiful bespoke Vale of Lorton walk developed by Mickledore – Thank you for a fabulous walking holiday (our second with Mickledore).
We’ve used Mickledore for 5 years now and have always received excellent service.
This was my fifth walk with Mickledore, and I am impressed with the accommodations and the planning that your company put into each package.
All good, many thanks, really enjoyed our trip. Impressed overall with the quality of information and guidance and help from the office during the trip itself.
All of my encounters with Mickledore staff have been positive, friendly, efficient and personable. I feel genuinely valued as a client.
Everything was seamless from start to finish. We had no issues whatsoever. All the B&Bs were a good standard, some were really excellent.
Always so helpful when contacting you. Great accommodation. Very personal service. Feel I can phone with any concerns and you are helpful. Don’t feel like a number.
I prefer to challenge myself in hiking; not so much in organising everything around it. Mickledore makes it easy for me, makes it accessible for me not knowing the area.