Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Your company is efficient, friendly, everything works well. The transfers are excellent and the accommodation also.
We have had two holidays through Mickledore and everything has gone like clockwork. Information in advance, bookings and the holiday itself. Last year’s accommodations were superb, so I did not look up any of the accommodations we were booked at this year in advance. I fully trusted that you had picked high quality also this year, which was correct. Thank you for a well organised holiday!
I found Mickledore very competent, information provided was very useful and the holiday was planned and executed meticulously. Well done!
Sixth time we walked with Mickledore, always very satisfied with everything.
Everything went very smoothly – we loved the holiday. You even arranged fine weather!
Well done as usual, I’ve enjoyed my holiday very much and plan to use your service again.
This is the second time we have done this walk and still think it is up there with the best. Once again Mickledore came up with some great accommodation along the way.
Any comments which would help us improve our holidays? No – we think you’re fab!
We were very impressed with the organisation of the company and the luggage transfers. The walks were excellent. Thank you for making it such a lovely holiday.
I had a great time. Thank you for this holiday and your perfect organization. I really appreciate how you send me in advance all the documents, map and guide and information pertaining to my tour. I hope to be back soon.