Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
It all worked like clockwork to create a perfect holiday. Even the weather was spot on!
You helped me fulfil a dream. For many years I wanted to walk Seven Sisters! New start, before retirement. I did it! All was perfect, even the weather. Thank you.
Using Mickledore was easy and the service was excellent. Accommodation was all to a good standard for the price and you gave the impression that you cared about my holiday. Would definitely use you again for walks in the UK.
The South Downs Way was one of the best linear walks to date. Very scenic, spectacular views throughout and varied. All of our accommodation was of a good quality and as convenient to the route as possible (adding only 15 miles to the 100 mile trail). Once again, Mickledore excelled at organising a memorable holiday that passed all too quickly. Well done to all involved.
How likely is it that you would recommed Mickledore to a friend? Extremely likely – quality of service throughout, quality of B&B’s, faultless baggage service. Inspection of B&B’s by Mickledore a comfort to know (all B&B owners say you are the only company they deal with who do this).
Everything taken care of, directions to B&B’s spot on, taxis and lifts always excellent. Must have recommended yourselves at least once or more a day on route or elsewhere when asked how we manage B&B, luggage, etc.
Would you use Mickledore again? Absolutely, this was my second holiday taken with you and I would recommend you to anybody – and already have.
Amazing organisation – a company who clearly knows what they are doing. Thank you so much again.
Would you use Mickledore again? Absolutely!
Maps & guidebooks/route descriptions – excellent, best documentations we’ve ever had on an organised walk & the App is outstanding! We enjoyed our holidays enormously!! Thanks
Thank you, another great holiday.
Friendly and professional, clear and concise. I still can’t find fault with you – and I am so pleased about that. You go from strength to strength. Please keep adding new walks but don’t be rushed into skimping. Your quality is outstanding and must be maintained. Keep doing what you are doing. You have got it right.