Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Thank you for everything, this was a new experience for us and we’ll do it again!
Very happy with the service, accommodations, recommendations by Mickledore.
Holiday was so well organised; we didn’t have to organise anything and could just enjoy the walk! The B&B’s were all incredibly high standard.
Second holiday with Mickledore: service, value and organisation are always outstanding.
Overall, all great, thanks! Very accommodating to our needs, ie., start time & length.
We thoroughly enjoyed our walk along the Cotswold Way. We were very impressed with all aspects of your planning and organisation of our holiday. Thank you.
I have just returned from my Cotswold Way – the experience was delightful. Your staff handled our trip professionally, the B&B „innkeepers“ were all engaging and competent. In short it was a great trip. Thanks again for your professionalism and flexibility.
Would you use Mickledore again? Definitely, and would also recommend to anyone looking for a hiking holiday.
Thanks for organisation. We had a fine trip.
We had an excellent time. The accommodations were all first rate. We had no problems with luggage transfers. The map and direction materials were well orgainsed, complete and well utilized. Even the weather you provided was excellent! We are already talking about planning another walk and will definitely book through Mickledore again. Thank you for the awesome experience.