Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Although clearly more expensive than DIY booking of B&B and route planning, the excellence of service made it much easier to concentrate on simply enjoying the walking.
We had experience on Coast to Coast and you did it again, very good. You also provided two weeks of sunshine in Wales in the package!
Both my husband and I enjoyed our hiking holiday very much! We truly had a fabulous time. We found the service provided by Mickledore to be excellent in every way. Everyone we talked to or emailed with was friendly, knowledgeable and quick to respond to our requests. We found the trip to be well planned out and everything flowed smoothly. Our luggage transport was great – no problems. The booklet with each day laid out was excellent – the directions to each B&B were accurate and easy to follow. All necessary information that we needed for the hike, meal planning and transportation were provided. Every guest house or B&B we stayed at was excellent – they were clean, well kept, close to the trail and included excellent breakfasts.The hosts were friendly and helpful. We will definitely use Mickledore again and recommend you to our friends.
We really enjoyed the tour. All accommodations and hosts were very nice and clean. The duration and length of the daily walks were perfect. Not too long and not too short. The luggage transport always worked as well as the transfer to the hotels. Everything worked and was perfectly organised. Thank you very much for the great experience.
Overall, this was one of the best walking holidays we’ve done (out of many!).
This was my second walk with you and I am a fan. Organization is excellent and office staff very helpful. I would definitely use you again.
Excellent accommodation and service throughout. We cannot think of any possible improvements, especially as we are comparing you with several other companies who we have used over the last 20 years. We very much appreciated that our request for larger rooms and long beds were noted and implemented. Many thanks.
You did a spectacular job of arranging our holiday. We realise that some of the villages near the coast path were limited in facilities and accommodations, so that makes your choices even more outstanding. Thank you!
Have to say, all B&B’s were very good at catering for gluten free walkers – most impressed.
Would you use Mickledore again? Yes, of course. 4/4 so far, more to follow!
Thank you for your attentive support to walk the Pembrokeshire Coast Path. The maps, the carefully chosen accommodations, the individual support if needed. I have already recommended your agency and want to come again walking another section of the Coast Path.