Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Always so helpful when contacting you. Great accommodation. Very personal service. Feel I can phone with any concerns and you are helpful. Don’t feel like a number.
Have travelled with Mickledore 4 times now and all times been extremely satisfied with the whole package. Accommodation has always been outstanding. I think you guys have covered everything. Extremely satisfied with service, accommodation, staff friendliness and responses to questions, very helpful and accommodating. Look forward to next trip. Thank you.
Thanks to everybody at Mickledore who worked on the trip. Everyone was very polite and worked hard to accommodate my desired time of travel.
Thank you we had a wonderful pilgrimage – fab walks, great weather, hills, moors, woods, animals and birds and finally singing seals as we crossed to Lindisfarne barefoot.
Only to say thank you so much. Miranda and I really enjoyed the walk and have caught the ‚bug‘. It was helped by your excellent service throughout the 5 day St Cuthbert’s Way experience.
I had an absolutely wonderful time and the service was impeccable. Accommodations (especially the B&B’s), luggage transfer, informational materials, and of course the trail itself were fantastic. I’d use Mickledore again in a heartbeat. Thank you for an excellent holiday.
Thank you so much for an excellent holiday. I hope that I shall still have the legs and the puff for another one next year.
Accommodation at all stops could not have been better and all of the hosts were very kind and helpful. One of the best walks we have done and looking forward to planning next years trip already!
Excellent, Everything thought through to the finest detail- even the luggage labels!