Aito

Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.

AITO Quality Charter

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis

Accurate Brochures and Websites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service and Continual Improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

Sustainable Tourism

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

Customer Relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.

To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.


We are looking forward very much to next year’s holiday. We will be celebrating our 30 years of happy married life together and Devon and Cornwall paths might be the perfect way to celebrate.

Speyside Way, Juli 2018

We really enjoyed this walk, not least this was due to the efficient organisation by Mickledore. Thank you very much.

Speyside Way, Juni 2018

Would you use Mickledore again? Absolutely. Particularly enjoyed your selection of B&Bs/hotels.

Speyside Way, September 2017

Thanks for excellent organising. We loved it. The weather was mixed, but mostly good.

Speyside Way, August 2017

Thank you very much for scheduling the walking tour for us and looking after all of the associated accommodation and luggage transfer details. Your information package for the trip arrived well in advance of our departure date so we had everything we needed to prepare for the vacation.  We also enjoyed the various restaurants that you recommended and the suggested activities for our rest day.

Speyside Way, Juni 2017

An excellent walk enhanced by good luck with weather and the very attractive River Spey. Thank you for your excellent work on this for us. The luggage transfers worked really well.

Speyside Way, September 2015