Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
The best thing I can say is that after booking I didn’t need to question anything. Arrived every day to find case already there. Never had any problems, but feel sure help would have been prompt and effective.
Every question I had you responded quickly. You were always friendly when I called and you picked great places to stay.
This was our first experience of hiking in Scotland, and you made it one of our best holidays ever!
For several years we are travelling with Mickledore and it is always perfect!
You did all the planning: all we had to do was show up and hike! Setting us up at great B&B’s, reserving at great restaurants, arranging the travel – you made it easy! Loved that our bags transferred from B&B to B&B with no problems whatsoever.
This was my second long distance walk with Mickledore and both deserved 10/10. Both walks I have done on my own. I have no hesitation in recommending a solo walker to book with Mickledore. It is good to know that there is back up and knowledge of which stretch I am on each day. It was also good to be relieved of the hassle of booking accommodation.
Without fault, everyone we stayed with and met during our walk was helpful and pleasant. Nothing was too much trouble. Would not hesitate to recommend Mickledore.
Thank you for organising such a brilliant holiday. The B&B’s were very welcoming and we enjoyed every minute of it! This is our fourth trip with Mickledore and we’ve never been disappointed – excellent!
Would you use Mickledore again? Definitely – we gave your details to many of our fellow travellers. B&B’s all very impressed with Mickledore.
I would love to give you feedback regarding our recent holiday. We had a fantastic time, don’t know how you even managed to arrange lots of sunshine for us, but you did! lol. The information we received from you was really good, very helpful and got us well prepared for the walk. Thanks for everything and for all being so lovely in the office whenever I phoned.
Many thanks for organising our holiday, we have had a superb time. It’s a fabulous route, especially the high sections. The B&B’s have all been lovely, and great locations for the route. Your organisation made our trip so easy, and baggage transfers all worked smoothly. We will definitely be using you again for our next walking trip.
Many thanks again.