Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
I love you guys! I recommend you frequently to my friends! You make travelling so easy. We just don’t have the same quality of service for booking walking holidays here in the States, so I keep returning to you guys. I can’t wait to book my fourth holiday with you!
We enjoyed the hike and liked the variation of guest houses and hotels, very friendly people, very well received. We enjoyed the luxury of the room with tea and coffee, etc, excellent packed lunches and our luggage transport. We are impressed by the quality of the organisation of the trip and the services rendered.
Every detail perfect, a stress-free vacation in beautiful places. Every place we’ve stayed in our two trips organised by Mickledore has been top notch and delightful. Thank you for another wonderful vacation, we’re already looking at number three.
This is our third tour with Mickledore. Once again we had a great tour – everything worked out as it should, the B&B’s are great, even the weather :)
Nothing more to add, first class tour operator, throughout, will use again. Fantastic service, back up, information very comprehensive, everything you would need.
Always reliable, always a good experience.
My holiday couldn’t have gone more smoothly. The organisation of accommodation, baggage transfers and packed lunches meant I could just enjoy the experience knowing everything had been arranged for me. It was great! We have framed up some of the photos we took so we can remember the amazingly dramatic landscapes we were in. It really was a mini break I will never forget.
We really loved everything: the owners of the B&B’s, lunches, luggage service. Your choice of B&B is also wonderful, we had very pleasant stays in each one of them.
How likely would you recommend Mickledore to a friend? Extremely likely – you have chosen clean and nice accommodations for us, given us clear information, very informative guidebook.
My husband and I, along with three friends, walked the West Highland Way in July and afterwards my husband and I walked the Cotswold Way by ourselves. Every place we stayed was clean and comfortable with friendly, helpful hosts. It was the same story for my husband and I on the Cotswold Way. We had no problems or complaints with any of the places we stayed.
We would like to thank you for organising these walking tours for us. They were both just excellent. We really appreciated the variety of places you chose for us to stay … from old to new and B&Bs to hotels, they were wonderful choices. Everyone made us feel welcome and were very helpful to us. Whenever we tell anyone about our trips, we make sure to tell them about Mickledore. We hope to use your services again sometime!