Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
We’ve used Mickledore for 5 years now and have always received excellent service.
All of my encounters with Mickledore staff have been positive, friendly, efficient and personable. I feel genuinely valued as a client.
The Cumbria Way touched our hearts and souls. What a beautiful walk through such amazing country. Everyone I talked to at Mickledore from the very beginning treated me with the utmost respect and kindness. The knowledge of all employees helped to serve us and enhanced our walking experience. You have many hikes to chose among and I’m sure I will be back for another experience very soon. Thank you for all of your knowledge and wisdom and flexibility. Good work and much appreciated!
Whole experience top class. Enjoyed by everyone in our party (aged 21-72).
I don’t know how you provide us with such a great holiday for so little money! This is our 6th or 7th Mickledore holiday and we have never been disappointed with the accommodation. It was good to meet you guys in Keswick. Please keep up the good work and we’ll keep walking!
Would you use Mickledore again? Yes – if we wanted a walking holiday at short notice again we would not hesitate to contact you.
A great experience – all went very smoothly and accommodations, lunches and dinner recommendations were excellent. Would definitely do this again! Especially since we didn’t know the area. Thanks.
Excellent pre-booking information. Thank you Mickledore for another brilliant holiday.
All the arrangements, transfer of bags, etc worked like clockwork. We enjoyed our holiday and would be very happy to do another Mickledore walking holiday in the future.
We had a great walk. Booking through you took away the stress of organizing accommodation etc so we could simply get on with enjoying the walk.
Would you use Mickledore again? Yes, we have a third one booked.