Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Well done. We had no anxiety about the arrangements working out. A lovely trip in beautiful country. Every person we met on the walk greeted us with smiles!
This was the holiday I was looking for .. to be out in the countryside and along the seaside with little worries. It was absolutely beautiful and we would highly recommend the Northumberland Coast Path. What made the holiday even more special was we did not have to worry about a thing. Our accommodation was taken care of, luggage transferred for us, breakfast/lunch provided so there was nothing left to do but enjoy the walk. An amazing part of the UK with such natural beauty and friendly people. We are grateful to Mickledore for making our first walking holiday carefree and memorable. We also thank the accommodations for taking such good care of us and we look forward to another walk in the future through Mickledore!
You guys are really good at what you do! This is walk no.4 for us – we love Mickledore.
We had a really great time and this is caused by great planning and organisation through Mickledore.
The personnel with whom I interacted were courteous, prompt and helpful. The materials were accurate and helpful, accommodations were excellent and my luggage arrived at my next stop without fail.
We were hugely impressed by Northumberland. Not an area that gets much publicity but well worth the visit. The walk itself has great variety – its not just a 60 mile hike up sandy beaches!
How likely is it that you would recommend Mickledore to a friend? Extremely likely – third time we’ve used Mickledore. Always worked smoothly – accommodation of a consistently high standard. Good range of walks available – already looking ahead to 2019!
This is our third walking holiday with Mickledore, every walk superbly organised in every way! This has led us to become used to a very high standard wherever we go, so when an accommodation turns out not to be perfect we are really surprised and a bit disappointed, but we quickly got over it! We are definitely going on more fabulous walks in England!
The whole holiday from booking to getting home at the end was ‚Top Notch‘! We genuinely can’t think of anything you could do to improve our holiday experience. We will certainly use you again and have already recommended you to others. Thank You!
Our holiday with Mickledore walking the Northumberland Coastal Path was the first time we have been on a holiday like this. The organisation before we went was very detailed and the resources sent, book and maps, very comprehensive. We enjoyed the ‚unknown‘ of what our accommodation was like each night as we had deliberately not looked them up on-line beforeheand. We enjoyed the reading of the next day’s wak each night giving ourselves a refresher over the very tasty and filling breakfasts we had at every stop. The scenery along this route is stunning, the sandy beaches stretch for miles and we were lucky enough to see them with sunshine and blue skies and blue sea.We were proud of our walking achievements each day and we would definitely consider another walking holiday.
Once again the accommodation was a very high standard. I particularly liked Fenham Farm and was glad I stayed two nights.
I got the impression that everywhere I stayed I was given the best room available, because it was a Mickledore holidays booking.