Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
This was the first time I have walked alone with 5 overnight stays and I thoroughly enjoyed myself and would definitely like to repeat the experience. Living abroad it was very convenient to be able to book a package deal and know there was a bed waiting for me. You offer a great service and the type of holiday that many more of us should be taking.
There is very little to find fault with – all went as planned.
Would you use Mickledore again? Yes. Our second with you. Have recommended you many times to fellow Canadians/Americans.
Would you use Mickledore again? Yes, this was our second time and experience was just as good.
All good. Thanks a lot.
Would you use Mickledore again? Absolutely. Hadrian’s Wall is next!
Thank you – another great walking holiday! Thanks so much for arranging accommodation so we could stay with our friends all the way.
Would you use Mickledore again? Absolutely – our second walk with you & will return as soon as we can!
Would you use Mickledore again? Have used your services before and returned. Have also recommended to others.
Had a great holiday!
Once again, thank you, you have got to be the best. I simply do not feel as if I could make a comment on every place that I stayed, each B&B or small inn was a treasure. Your information as to how to reach each accommodation was very clear and appreciated. Every night I kept thinking this is the best – lovely beds, everything very,very clean, all different and charming. The owners were all interesting, special, and treated you as though they were so glad to see you at the end of your day. I could not make a choice – they were all wonderful.
The Cleveland Way was a great choice. The moorland and coastal sections are so different in terms of landscape and terrain it was like having two separate holidays. The walking was terrific, accommodation first class and food delicious. Sad it is over but we are already talking about what walks we can do next summer.