Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Everything was seamless from start to finish. We had no issues whatsoever. All the B&Bs were a good standard, some were really excellent.
This is the second holiday I’ve booked through you and both of them have been amazing experiences. I can tell that you vet your lodging choices very carefully and your business is run in an extremely friendly and professional manner. Your staff are always a joy to work with, professional, helpful and prompt in their responses.
We have used your services several times. Speaking to your staff on the phone is a pleasure, they are so helpful and your email/post responses are great. Thanks for organising another great walk.
I think the detail in your organisation is so good. You clearly have input from walkers. The accommodation is not just good but well located. You have provided us with a first class service. I will be delighted if you can maintain the high standards set on our first two long distance walks with you.
Both holidays I’ve had with you have gone well, with no hitches and have been very enjoyable. Thank you.
This is the first time that we have used the services of a company such as yours for a walking holiday. It seems we chose the best one! All of our hosts said you were the most well-organised one that they worked with. We also took your advice and booked all of our evening meals before departure. As our holiday was during a bank holiday week this was sound advice, thank you.
We had a very good holiday. Imagine: 7 days Yorkshire Dales without significant rain! We are thoroughly satisfied by the way you arranged this for us and will recommend Mickledore to our friends without hesitation.
Everything has gone smoothly from booking to completing the walk. Thank you for looking after us so well again. If you could add an ‚optional extra‘ to guarantee good weather, it would make it doubly perfect!!
We are walking with Mickledore now for some years and we are very happy with your perfect organization.
Thank You! It all went really smoothly!