Aito

Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.

AITO Quality Charter

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis

Accurate Brochures and Websites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service and Continual Improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

Sustainable Tourism

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

Customer Relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.

To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.


All good, many thanks, really enjoyed our trip. Impressed overall with the quality of information and guidance and help from the office during the trip itself.

Coast to Coast, September 2018

I prefer to challenge myself in hiking; not so much in organising everything around it. Mickledore makes it easy for me, makes it accessible for me not knowing the area.

Coast to Coast, September 2018

Your arrangements were perfect. Everything went according to plan without any issues. As you can glean from our scores, we were very satisfied with the accommodation and our hosts. The cost was very reasonable.

Coast to Coast, Juli 2018

No problems at any time, excellent choice of accommodation, very well organised.

Coast to Coast, Juli 2018

This is the second time I have used Mickledore and once again you have provided excellent accommodation and services in transporting luggage etc. I think it all adds up to great value for money and made my trip very memorable and worry free.

Coast to Coast, Juni 2018

How likely is it that you would recommend Mickledore to a friend? Extremely likely – plenty of experience with walking trips and what is possible for walkers to achieve. Good accommodation throughout. Helpful office staff. Loved every minute of it.

Coast to Coast, Mai 2018

Overall we loved the holiday and really appreciate everything Mickledore did to make the trip go as smoothly as it did. We will be taking more trips in the future and will certainly look first at Mickledore to assist us in making the arrangements again.

Coast to Coast, September 2017

It was an excellent adventure, challenging at times, very pleasant at others. The weather was on our side. Thank you.

Coast to Coast, September 2017

I have used you twice now and am very happy with your service. Keep up the good work!

Coast to Coast, August 2017

We were all very happy with the level of service and the thorough planning of our C2C walk, so thank you very much.

Everything went very smoothly and as planned, so we really couldn’t ask for more.

As I mentioned earlier, perhaps just having one or two points of contact within the company might be useful. That said, everyone I dealt with seemed to be across our details and was very efficient.

Coast to Coast, August 2017