Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
I’ve thoroughly enjoyed my holiday. Everything went smoothly and I had no problems. It was easy.
Everything worked out, bags transferred, accommodation very good.
Really very good! Had a lovely time. Weather good, though I don’t think you arranged that too!
Thank you for your attention to detail. We enjoyed our first walking holiday and look forward to many more!!
Thanks again for arranging this trip so last minute. Very much enjoyed it. I only booked through you due to time pressure, feeling I was cheating a little getting somebody else to find and book B&Bs for me, but it has been quite an eye opener as to what a difference it can make to the enjoyment of the holiday when so much care is taken. Much appreciated.
As our first long distance walk, it was a really wonderful experience, made all the more so by the careful and thoughtful way Mickledore planned our holiday!
Your knowledge of the route; your meticulous planning (accommodation, luggage transfer, taxis), great guides/maps and the personalised itinerary – we had a fabulous outdoor, healthy and happy holiday with varied terrain and views where we met so many interesting people along the way.
We have nothing but praise for the way you’ve helped us make this a perfect walking holiday for our family – from the first enquiry through to the booking right up until the emails during the walk to let us know about things. Keep it up!
Any issues were not down to Mickledore. Everything else ran 100% like clockwork. Very confident in this company (despite my initial apprehension) and will definitely use again and recommend. Our first walking holiday – very happily surprised! As a first time customer it was a fantastic experience, we loved every minute. Already looking at booking again next year – Thank You.
Thank You! This was our first experience of using a Walking Holiday Specialist and we feel extremely positive about doing so again. Information had been well researched, choice of accommodation very good, all was clearly presented and we were well supported.