Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.
AITO Quality Charter
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis
Accurate Brochures and Websites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Professional Service and Continual Improvements
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.
To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.
Thanks again for arranging this trip so last minute. Very much enjoyed it. I only booked through you due to time pressure, feeling I was cheating a little getting somebody else to find and book B&Bs for me, but it has been quite an eye opener as to what a difference it can make to the enjoyment of the holiday when so much care is taken. Much appreciated.
Well done. We had no anxiety about the arrangements working out. A lovely trip in beautiful country. Every person we met on the walk greeted us with smiles!
This was the holiday I was looking for .. to be out in the countryside and along the seaside with little worries. It was absolutely beautiful and we would highly recommend the Northumberland Coast Path. What made the holiday even more special was we did not have to worry about a thing. Our accommodation was taken care of, luggage transferred for us, breakfast/lunch provided so there was nothing left to do but enjoy the walk. An amazing part of the UK with such natural beauty and friendly people. We are grateful to Mickledore for making our first walking holiday carefree and memorable. We also thank the accommodations for taking such good care of us and we look forward to another walk in the future through Mickledore!
I love you guys! I recommend you frequently to my friends! You make travelling so easy. We just don’t have the same quality of service for booking walking holidays here in the States, so I keep returning to you guys. I can’t wait to book my fourth holiday with you!
Very friendly. Obvious you know your holidays well. Lots of details about the walks. Well researched accommodation – you take pride in your company.
We enjoyed the hike and liked the variation of guest houses and hotels, very friendly people, very well received. We enjoyed the luxury of the room with tea and coffee, etc, excellent packed lunches and our luggage transport. We are impressed by the quality of the organisation of the trip and the services rendered.
The service from Mickledore was excellent, from the booking onwards. We were kept in touch with what was going on, and minor adjustments to the price were done efficiently. I think it is the attention to detail we find impressive.
As our first long distance walk, it was a really wonderful experience, made all the more so by the careful and thoughtful way Mickledore planned our holiday!
Your knowledge of the route; your meticulous planning (accommodation, luggage transfer, taxis), great guides/maps and the personalised itinerary – we had a fabulous outdoor, healthy and happy holiday with varied terrain and views where we met so many interesting people along the way.
We have nothing but praise for the way you’ve helped us make this a perfect walking holiday for our family – from the first enquiry through to the booking right up until the emails during the walk to let us know about things. Keep it up!