Aito

Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.

AITO Quality Charter

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis

Accurate Brochures and Websites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service and Continual Improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

Sustainable Tourism

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

Customer Relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.

To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.


Very happy with the service, accommodations, recommendations by Mickledore.

Cotswold Way, September 2018

Your company is efficient, friendly, everything works well. The transfers are excellent and the accommodation also.

St Oswald’s Way, September 2018

I’ve thoroughly enjoyed my holiday. Everything went smoothly and I had no problems. It was easy.

Hadrian’s Wall Walk, September 2018

It all worked like clockwork to create a perfect holiday. Even the weather was spot on!

South Downs Way, August 2018

Everything worked out, bags transferred, accommodation very good.

Hadrian’s Wall Walk, August 2018

We recommended you to some of the hikers we met at Butts House on the Coast to Coast. They had heard good things about Mickledore and we confirmed the good things they had heard.

Herriot Way, August 2018

Really very good! Had a lovely time. Weather good, though I don’t think you arranged that too!

Hadrian’s Wall Walk, August 2018

This is our second trip with you and we feel confident with your choices of accommodation, you make the planning easy. This was a great walk, we had good weather, not too hot and not wet. It is pretty hilly in places and definitely works the leg muscles. Can’t wait to do another stage!

South West Coast Path: South Devon, August 2018

We had a good feeling with Mickledore (more than with a Dutch organisation).

Cotswold Way, August 2018

Thank you for your attention to detail. We enjoyed our first walking holiday and look forward to many more!!

Hadrian’s Wall Walk, August 2018